Business programme

International Experience in Out-of-Court Protection of Consumer Rights in the Financial Sector

Congress Centre, conference hall D3
Justice and Dispute Resolution: New Realities and Horizons
In 2021, the decision was taken to establish an advisory committee for financial ombudsman services in member states. This was with a view to drawing up proposals aimed at harmonizing approaches to protecting consumer rights in the field of financial services. What has the committee achieved to date? What can be done to achieve the aforementioned harmonization in EAEU nations? To what degree could a financial ombudsman help protect the interests of retail investors? What is the legal status of retail investors in EAEU nations?


Yury Voronin
Chief Financial Commissioner


Sergey Astashov
Judge, Chairman of the Judicial Division for Civil Cases of the Judicial Board for Civil Cases of the Supreme Court of the Russian Federation
Victor Klimov
Financial Ombudsman for the Rights of Consumers of Financial Services in the Fields of Insurance, Credit Cooperation, Activities of Credit Institutions, Pawnshops and Non-State Pension Funds
Olga Krainova
Head, Service for Ensuring the Activities of the Financial Ombudsman
Dmitry Lapko
Deputy Chairman of the Board, National Bank of the Republic of Belarus
Andrey Medvedev
Legal Department Director, The Central Bank of the Russian Federation (Bank of Russia)
Kirill Molodyko
Associate Professor of the Faculty of Law, National Research University Higher School of Economics; Member of the Expert Council of the Bank of Russia for the Protection of the Rights of Consumers of Financial Services; Member of the Working Group on the Formation of a Common Exchange Market for Goods of the Eurasian Economic Union (EAEU)
Denis Novak
Financial Ombudsman for Consumer Rights in Insurance, Microfinance, Credit Cooperation and Activities of Credit Institutions
Yerserik Siirbaev
Banking Ombudsman of the Republic of Kazakhstan (online)
Irina Skums
Head of Consumer Rights Protection Department, National Bank of the Republic of Belarus