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26.06.2024
16:45–18:15
Legal Regulation, Practice and Prospects for Out-of-Court Settlement of Financial Disputes
Congress Centre, conference hall D1
Broadcast
What are the current trends in disputes between financial consumers and financial institutions? How can we combat unfair practices employed by financial organizations? What problematic issues does the financial ombudsman face in his work when considering appeals from consumers of financial services? What needs to be improved in the current procedure for the out-of-court settlement of disputes by the financial ombudsman and to develop the institution of financial ombudsmen?
Moderator
Yury Voronin
Chief Financial Commissioner for the Rights of Consumers of Financial Services
Speakers
Sergey Efremov
Vice President, All-Russian Union of Insurers
Sergey Klimenko
Vice President, Assoсiation of Banks of Russia
Victor Klimov
Financial Ombudsman for the Rights of Consumers of Financial Services in the Fields of Insurance, Credit Cooperation, Activities of Credit Institutions, Pawnshops and Non-State Pension Funds
Ilya Kucherov
Deputy Director, Institute of Legislation and Comparative Law under the Government of the Russian Federation
Svetlana Maksimova
Commissioner for Consumer Rights of Financial Services in the Areas of Insurance, Microfinance, Credit Cooperation and Credit Institutions Activities
Mikhail Mamuta
Head of Service for Protection of Consumer Rights and Ensuring the Availability of Financial Services, Member of the Board of Directors, The Central Bank of the Russian Federation (Bank of Russia) (online)
Denis Novak
Financial Ombudsman for Consumer Rights in Insurance, Microfinance, Credit Cooperation and Activities of Credit Institutions
Aleksey Preobrazhenskiy
Deputy Head of Administration – Head of the Legal Directorate, Government of the Ulyanovsk Region
Tatyana Rozhdestvenskaya
Professor of the Department of Financial Law, Kutafin Moscow State Law University (MSAL)
Broadcast
Yury Voronin
Chief Financial Commissioner for the Rights of Consumers of Financial Services
Sergey Efremov
Vice President, All-Russian Union of Insurers
Sergey Klimenko
Vice President, Assoсiation of Banks of Russia
Victor Klimov
Financial Ombudsman for the Rights of Consumers of Financial Services in the Fields of Insurance, Credit Cooperation, Activities of Credit Institutions, Pawnshops and Non-State Pension Funds
Ilya Kucherov
Deputy Director, Institute of Legislation and Comparative Law under the Government of the Russian Federation
Svetlana Maksimova
Commissioner for Consumer Rights of Financial Services in the Areas of Insurance, Microfinance, Credit Cooperation and Credit Institutions Activities
Mikhail Mamuta
Head of Service for Protection of Consumer Rights and Ensuring the Availability of Financial Services, Member of the Board of Directors, The Central Bank of the Russian Federation (Bank of Russia)
Born: 29 September 1974; Voronezh.
Marital status: married.
Education:
1997 — Voronezh State University, Master of Physics.
2000 — Voronezh State University, qualification conferred: economist; major: Finance and Credit.
Candidate of Economic Sciences.
Speaks English
1997–1999 — Adviser, Administration of the Voronezh Region, Voronezh.
1999–2000 — Deputy Chief of Section, Main Department for Reserves, Consumer Market and Services, Administration of the Voronezh Region, Voronezh.
2000–2002 — General Director, the State Small Business Support Fund of the Voronezh Region, Voronezh.
2002–2004 — Director for Training and Regional Development, Acting Director, Director, Microfinance Centre Fund, Moscow.
2004-2014 — Director, Russian Microfinance Centre Fund, Moscow.
2007–2014 — concurrently: President, National Partnership of Microfinance Market Participants (Non-profit Partnership), Moscow.
2014-2016 — Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia, Moscow.
2016–2017 — Head of the Service for Protection of Financial Services Consumers and Minority Shareholders, Bank of Russia, Moscow.
2017 to date — Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia, Moscow.
Member of the Board of Directors, Bank of Russia (appointment effective 10 October 2018).
Marital status: married.
Education:
1997 — Voronezh State University, Master of Physics.
2000 — Voronezh State University, qualification conferred: economist; major: Finance and Credit.
Candidate of Economic Sciences.
Speaks English
1997–1999 — Adviser, Administration of the Voronezh Region, Voronezh.
1999–2000 — Deputy Chief of Section, Main Department for Reserves, Consumer Market and Services, Administration of the Voronezh Region, Voronezh.
2000–2002 — General Director, the State Small Business Support Fund of the Voronezh Region, Voronezh.
2002–2004 — Director for Training and Regional Development, Acting Director, Director, Microfinance Centre Fund, Moscow.
2004-2014 — Director, Russian Microfinance Centre Fund, Moscow.
2007–2014 — concurrently: President, National Partnership of Microfinance Market Participants (Non-profit Partnership), Moscow.
2014-2016 — Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia, Moscow.
2016–2017 — Head of the Service for Protection of Financial Services Consumers and Minority Shareholders, Bank of Russia, Moscow.
2017 to date — Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia, Moscow.
Member of the Board of Directors, Bank of Russia (appointment effective 10 October 2018).
Denis Novak
Financial Ombudsman for Consumer Rights in Insurance, Microfinance, Credit Cooperation and Activities of Credit Institutions
Aleksey Preobrazhenskiy
Deputy Head of Administration – Head of the Legal Directorate, Government of the Ulyanovsk Region
Tatyana Rozhdestvenskaya
Professor of the Department of Financial Law, Kutafin Moscow State Law University (MSAL)