Become a partner
20.05.2025
09:30–11:00
The Customer Is Always Right...
In partnership with Aeroflot
Congress Centre, conference hall D1
Broadcast
The safety and quality of air transportation is the top priority of airlines. Air carriers work so that passengers can quickly and comfortably travel huge distances, which means being mobile, meeting more frequently, working successfully, and seeing the world in all its diversity. As a historically established leader in air transportation, Aeroflot strives to exceed the expectations of its customers so that they keep coming back. The customer is always right, but only if he/she chooses reliability, safety, and comfort and is ready to comply with the law and rules of air transportation. Do air carriers have expectations? What is the cultural code of passengers? What needs to be done to ensure the availability of air travel? What are the various parties involved in air transportation ready to do and what do they expect from each other?
Moderator
Anna Khomyakova
Head of Legal Department, Aeroflot
Panellists
Alexander Aronov
Founder, Aronov & Partners Law Firm
Tatyana Butskaya
First Deputy Committee of the State Duma of the Federal Assembly of the Russian Federation on Family Protection, Issues of Paternity, Maternity and Childhood
Dmitry Zverev
State Secretary – Deputy Minister of Transport of the Russian Federation (online)
Ilya Zotov
Chairman, All-Russian Association of Passengers
Vladimir Kovalsky
Head of the Department of State Supervision of Civil Aviation Activities of the Federal Service for Supervision of Transport
Anastasia Leletina
Deputy Director of the Department for State Registration of Departmental Regulatory Legal Acts, Ministry of Justice of the Russian Federation
Natalia Pavlyuchenko
Deputy Head of the Department of Federal State Control (Supervision) in the Field of Consumer Rights Protection, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Broadcast
Anna Khomyakova
Head of Legal Department, Aeroflot
Alexander Aronov
Founder, Aronov & Partners Law Firm
Tatyana Butskaya
First Deputy Committee of the State Duma of the Federal Assembly of the Russian Federation on Family Protection, Issues of Paternity, Maternity and Childhood
Tatyana Viktorovna Butskaya was born in Moscow in 1975. In 1999 she graduated from Pirogov Russian National Research Medical University and worked as a pediatrician, as a deputy chief physician of ‘Mat' & ditya’ clinic, and was the managing editor of ‘Rody.Ru’ magazine for 12 years.
In 2017 T.V. Butskaya created and headed ANO Educational center of help for future and accomplished parents ‘Vibor Roditeley’, in 2018 - a National non-governmental organization of motherhood and childhood support ‘Sovet materey’ and in 2019 – ANO ‘Association of producers and consumers of children products’. The goals of these organizations go along with the government policies aimed at providing demographic increase. The projects of the organizations are realized in collaboration with the Ministry of Health of the Russian Federation, the Minpromtorg, Roskachestvo and the World Health Organization.
T.V. Butskaya is a federal expert of ‘Demografiya’ platform of All-Russia People’s front, an author of books for pregnant women, the author of ‘Vibor Roditeley’ radio program on Mediametrics radio. Tatyana Viktorovna shares the information concerning family right in healthcare, social protection, education, children products market.
The key projects of the organizations – ‘Materinskiy kalkulyator’ where you can find the information about the measures of federal and regional support of families with children in a comprehensible format, and ‘Otkutuy Roddom’ which popularizes principles of family-oriented work in maternity hospitals among the citizens of Russia.
T.V. Butskaya is married and has two sons. She is a healthy lifestyle devotee, prevention of noncommunicable diseases advocate and marathon movement activist. In 2019 she has embarked on studying Law at High School of Economics.
In 2017 T.V. Butskaya created and headed ANO Educational center of help for future and accomplished parents ‘Vibor Roditeley’, in 2018 - a National non-governmental organization of motherhood and childhood support ‘Sovet materey’ and in 2019 – ANO ‘Association of producers and consumers of children products’. The goals of these organizations go along with the government policies aimed at providing demographic increase. The projects of the organizations are realized in collaboration with the Ministry of Health of the Russian Federation, the Minpromtorg, Roskachestvo and the World Health Organization.
T.V. Butskaya is a federal expert of ‘Demografiya’ platform of All-Russia People’s front, an author of books for pregnant women, the author of ‘Vibor Roditeley’ radio program on Mediametrics radio. Tatyana Viktorovna shares the information concerning family right in healthcare, social protection, education, children products market.
The key projects of the organizations – ‘Materinskiy kalkulyator’ where you can find the information about the measures of federal and regional support of families with children in a comprehensible format, and ‘Otkutuy Roddom’ which popularizes principles of family-oriented work in maternity hospitals among the citizens of Russia.
T.V. Butskaya is married and has two sons. She is a healthy lifestyle devotee, prevention of noncommunicable diseases advocate and marathon movement activist. In 2019 she has embarked on studying Law at High School of Economics.
Dmitry Zverev
State Secretary – Deputy Minister of Transport of the Russian Federation
Ilya Zotov
Chairman, All-Russian Association of Passengers
Vladimir Kovalsky
Head of the Department of State Supervision of Civil Aviation Activities of the Federal Service for Supervision of Transport
Anastasia Leletina
Deputy Director of the Department for State Registration of Departmental Regulatory Legal Acts, Ministry of Justice of the Russian Federation
Natalia Pavlyuchenko
Deputy Head of the Department of Federal State Control (Supervision) in the Field of Consumer Rights Protection, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing