12.05.2023
11:30–13:00
Activities of Professional Plaintiffs: Current State and Future Development
Congress Centre, conference hall B2
Lending is a key area. A range of special measures has been taken to ensure easy access to financial services. These measures include developing remote financial services, and simplifying procedures related to applying for and receiving loans. However, it also needs to be recognized that the overall level of consumer debt has risen. What’s more, there has been an increase in loan arrears. Financial institutions have the right to recover these overdue debts themselves as creditors. Alternatively, they may hire professional collection agencies for this purpose. Protecting the rights and legitimate interests of the public when conducting such activities is an undertaking carrying significant social implications, and it is essential to strike a balance between the rights and obligations of all parties involved. It is crucial to recognize that recovering people’s overdue debts is one of the most sensitive areas of the financial sector. What can be done to ensure that professional recovery agencies focus on mediation, so that problematic situations are resolved out of court? Should the scope of federal state control exercised by the Federal Bailiff Service of Russia be expanded? Should limits be set on amounts loaned to individuals? How important is it to consider a potential borrower’s financial situation and track their credit history when deciding whether to issue a loan?
Moderator
Vladimir Gureev
Vice-Rector for Science, Head of the Department of Civil Procedure, Public Law Activities and Organization of the Bailiff Service, All-Russian State University of Justice (RPA of the Ministry of Justice of Russia)
Panellists
Konstantin Abramov
Chairman, Public Council under the Ministry of Labor and Social Protection of the Russian Federation
Dmitry Aristov
Director, Federal Bailiffs Service – Chief Bailiff of the Russian Federation
Elena Borisenko
Deputy Chairman of the Management Board, Gazprombank
Yury Voronin
Chief Financial Commissioner
Evgeny Zabarchuk
First Deputy Minister of Justice of the Russian Federation
Mikhail Mamuta
Head of Service for Protection of Consumer Rights and Ensuring the Availability of Financial Services, Member of the Board of Directors, The Central Bank of the Russian Federation (Bank of Russia)
Alexander Morozov
Member of the Council, National Association of Professional Collection Agencies (NAPCA)
Sergey Nikel
Head of the Main Enforcement Directorate, Ministry of Justice of the Republic of Belarus - Chief Bailiff of the Republic of Belarus
Broadcast
Vladimir Gureev
Vice-Rector for Science, Head of the Department of Civil Procedure, Public Law Activities and Organization of the Bailiff Service, All-Russian State University of Justice (RPA of the Ministry of Justice of Russia)

Konstantin Abramov
Chairman, Public Council under the Ministry of Labor and Social Protection of the Russian Federation

Dmitry Aristov
Director, Federal Bailiffs Service – Chief Bailiff of the Russian Federation

Elena Borisenko
Deputy Chairman of the Management Board, Gazprombank
As the First Vice-President and the Member of the Board, Ms. Borisenko is overseeing the Gazprombank’s Legal Department and responsible for addressing all legal matters encountered by Gazprombank and its group of companies.
Education
Saint Petersburg State University, Law School (2000)
Legal practice
Private legal practice, corporate and commercial law (2000-2008)
Member of Saint-Petersburg Bar Chamber (2001-2008)
State Service
2008 - 2009 - Advisor to the Head of the Federal Registration Service
2009 - 2010 - Advisor to the Minister of Justice of the Russian Federation
Feb. 2010 - March 2011 – Head of the Department of Legal Aid and Cooperation with Judicial System, Ministry of Justice of the Russian Federation
2011 - 2012 - Advisor to the Minister of Justice of the Russian Federation, Official Representative of the Ministry of Justice of the Russian Federation in the Constitutional Court of the Russian Federation
2012 - 2015 – Deputy Minister of Justice of the Russian Federation.
Teaching and lecturing
Saint-Petersburg State University, Law School, State and Administrative Law Department (2013-till now)
Education
Saint Petersburg State University, Law School (2000)
Legal practice
Private legal practice, corporate and commercial law (2000-2008)
Member of Saint-Petersburg Bar Chamber (2001-2008)
State Service
2008 - 2009 - Advisor to the Head of the Federal Registration Service
2009 - 2010 - Advisor to the Minister of Justice of the Russian Federation
Feb. 2010 - March 2011 – Head of the Department of Legal Aid and Cooperation with Judicial System, Ministry of Justice of the Russian Federation
2011 - 2012 - Advisor to the Minister of Justice of the Russian Federation, Official Representative of the Ministry of Justice of the Russian Federation in the Constitutional Court of the Russian Federation
2012 - 2015 – Deputy Minister of Justice of the Russian Federation.
Teaching and lecturing
Saint-Petersburg State University, Law School, State and Administrative Law Department (2013-till now)

Yury Voronin
Chief Financial Commissioner

Evgeny Zabarchuk
First Deputy Minister of Justice of the Russian Federation

Mikhail Mamuta
Head of Service for Protection of Consumer Rights and Ensuring the Availability of Financial Services, Member of the Board of Directors, The Central Bank of the Russian Federation (Bank of Russia)
Born: 29 September 1974; Voronezh.
Marital status: married.
Education:
1997 — Voronezh State University, Master of Physics.
2000 — Voronezh State University, qualification conferred: economist; major: Finance and Credit.
Candidate of Economic Sciences.
Speaks English
1997–1999 — Adviser, Administration of the Voronezh Region, Voronezh.
1999–2000 — Deputy Chief of Section, Main Department for Reserves, Consumer Market and Services, Administration of the Voronezh Region, Voronezh.
2000–2002 — General Director, the State Small Business Support Fund of the Voronezh Region, Voronezh.
2002–2004 — Director for Training and Regional Development, Acting Director, Director, Microfinance Centre Fund, Moscow.
2004-2014 — Director, Russian Microfinance Centre Fund, Moscow.
2007–2014 — concurrently: President, National Partnership of Microfinance Market Participants (Non-profit Partnership), Moscow.
2014-2016 — Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia, Moscow.
2016–2017 — Head of the Service for Protection of Financial Services Consumers and Minority Shareholders, Bank of Russia, Moscow.
2017 to date — Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia, Moscow.
Member of the Board of Directors, Bank of Russia (appointment effective 10 October 2018).
Marital status: married.
Education:
1997 — Voronezh State University, Master of Physics.
2000 — Voronezh State University, qualification conferred: economist; major: Finance and Credit.
Candidate of Economic Sciences.
Speaks English
1997–1999 — Adviser, Administration of the Voronezh Region, Voronezh.
1999–2000 — Deputy Chief of Section, Main Department for Reserves, Consumer Market and Services, Administration of the Voronezh Region, Voronezh.
2000–2002 — General Director, the State Small Business Support Fund of the Voronezh Region, Voronezh.
2002–2004 — Director for Training and Regional Development, Acting Director, Director, Microfinance Centre Fund, Moscow.
2004-2014 — Director, Russian Microfinance Centre Fund, Moscow.
2007–2014 — concurrently: President, National Partnership of Microfinance Market Participants (Non-profit Partnership), Moscow.
2014-2016 — Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia, Moscow.
2016–2017 — Head of the Service for Protection of Financial Services Consumers and Minority Shareholders, Bank of Russia, Moscow.
2017 to date — Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia, Moscow.
Member of the Board of Directors, Bank of Russia (appointment effective 10 October 2018).

Alexander Morozov
Member of the Council, National Association of Professional Collection Agencies (NAPCA)
Education:
• Moscow State Linguistic University (1993)
• Dowling College, MBA in International Banking and Finance (1998)
Experience:
1994 – 2000 The US – Russia Investment Fund (subsequently – Delta Capital)
• Associate Programme Director
• Analyst / Credit Inspector
• Vice President
SME lending programme (one of the first programmes of this kind in Russia)
Car loans for the retail segment (one of the first programmes in Russia).
2000 – 2004 Alfa-Bank (Alfa-Bank Express)
• Head of Retail Lending
Building and launching the retail process for Alfa-Bank Express (one of the first large retail banking projects in Russia)
Starting from July 2004 – Group of Companies Financial Debt Collection Agency (FASP)
FASP, incorporated in 2004, is the first professional collection agency in Russia. FASP is an abbreviation which stands for Finansovoye Agentstvo po Sboru Platezhey (Financial Debt Collection Agency). Launched by experienced and enthusiastic entrepreneurs in the sphere of banking, finance
and security, FASP is the foundation for a whole collection industry in Russia and several CIS countries
Three years after launch FASP initiated National Association of Professional Collection Agencies (NAPCA) to succeed in building a civilized collection industry in Russia as a whole. Today FASP operates not only in Russia, but also in Kazakhstan.
• Commercial Director
• Strategy Planning
• Building the sales system
Launching collection services (pioneering such services in Russia, Kazakhstan and Ukraine).
12 May 2011, the general meeting of shareholders appointed Alexander Morozov President of the FASP Group.
Since January 2015, - President of Finkarta Ltd.
From October 2009 to December 2013 – Chairman of the National Association of Professional Collection Agencies, currently – Independent Member of the Board.
• Moscow State Linguistic University (1993)
• Dowling College, MBA in International Banking and Finance (1998)
Experience:
1994 – 2000 The US – Russia Investment Fund (subsequently – Delta Capital)
• Associate Programme Director
• Analyst / Credit Inspector
• Vice President
SME lending programme (one of the first programmes of this kind in Russia)
Car loans for the retail segment (one of the first programmes in Russia).
2000 – 2004 Alfa-Bank (Alfa-Bank Express)
• Head of Retail Lending
Building and launching the retail process for Alfa-Bank Express (one of the first large retail banking projects in Russia)
Starting from July 2004 – Group of Companies Financial Debt Collection Agency (FASP)
FASP, incorporated in 2004, is the first professional collection agency in Russia. FASP is an abbreviation which stands for Finansovoye Agentstvo po Sboru Platezhey (Financial Debt Collection Agency). Launched by experienced and enthusiastic entrepreneurs in the sphere of banking, finance
and security, FASP is the foundation for a whole collection industry in Russia and several CIS countries
Three years after launch FASP initiated National Association of Professional Collection Agencies (NAPCA) to succeed in building a civilized collection industry in Russia as a whole. Today FASP operates not only in Russia, but also in Kazakhstan.
• Commercial Director
• Strategy Planning
• Building the sales system
Launching collection services (pioneering such services in Russia, Kazakhstan and Ukraine).
12 May 2011, the general meeting of shareholders appointed Alexander Morozov President of the FASP Group.
Since January 2015, - President of Finkarta Ltd.
From October 2009 to December 2013 – Chairman of the National Association of Professional Collection Agencies, currently – Independent Member of the Board.

Sergey Nikel
Head of the Main Enforcement Directorate, Ministry of Justice of the Republic of Belarus - Chief Bailiff of the Republic of Belarus