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20.05.2025
11:30–13:00
Unified Consumer Protection Rules in the Union State: A New Legal Reality
Congress Centre, conference hall B4 (2nd floor)
Broadcast
The Uniform Consumer Rights Protection Rules are one of the few, albeit very important issues that fall within the exclusive jurisdiction of the Union State of Russia and Belarus. Their approval by a decree of the Supreme State Council of the Union State was a major practical step forward in the two countries creating a common legal framework in this key area of public relations. How will this affect the extent of legal protection for consumers? What changes can both consumers and professional participants in the consumer market of goods and services expect to see in the legal landscape of their relations? What are the main innovations in the Uniform Rules, and what expectations do the leading authorities of the two parties to the Treaty on the Establishment of the Union State and public consumer associations have from the establishment of the corresponding law enforcement practice?
Moderator
Mikhail Orlov
State Secretary – Deputy Head, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Panellists
Nataliya Belova
Executive Secretary, Working Group in the Field of Trade and Consumer Protection under the Subcommittee on Improving the Control (Supervisory) and Licensing Functions of Federal Bodies under the Government Commission for the Administrative Reform of the Executive Branch
Inna Gavrilchik
Head of the Department for Consumer Rights Protection and Advertising Control, Ministry of Antimonopoly Regulation and Trade of the Republic of Belarus
Aleksey Koitov
Chairman, Union of Consumers of the Russian Federation
Svetlana Maksimova
Commissioner for Consumer Rights of Financial Services in the Areas of Insurance, Microfinance, Credit Cooperation and Credit Institutions Activities
Oleg Pavlov
Chairman, Organization for the Protection of Consumer Rights "Public Consumer Initiative"
Oleg Prusakov
Head of the Department of Federal State Supervision in the Field of Consumer Rights Protection, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Front row participant
Mikhail Mamuta
Head of Service for Protection of Consumer Rights and Ensuring the Availability of Financial Services, Member of the Board of Directors, The Central Bank of the Russian Federation (Bank of Russia)
Broadcast
Mikhail Orlov
State Secretary – Deputy Head, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Nataliya Belova
Executive Secretary, Working Group in the Field of Trade and Consumer Protection under the Subcommittee on Improving the Control (Supervisory) and Licensing Functions of Federal Bodies under the Government Commission for the Administrative Reform of the Executive Branch
Inna Gavrilchik
Head of the Department for Consumer Rights Protection and Advertising Control, Ministry of Antimonopoly Regulation and Trade of the Republic of Belarus
Aleksey Koitov
Chairman, Union of Consumers of the Russian Federation
Svetlana Maksimova
Commissioner for Consumer Rights of Financial Services in the Areas of Insurance, Microfinance, Credit Cooperation and Credit Institutions Activities
Oleg Pavlov
Chairman, Organization for the Protection of Consumer Rights "Public Consumer Initiative"
Oleg Prusakov
Head of the Department of Federal State Supervision in the Field of Consumer Rights Protection, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Mikhail Mamuta
Head of Service for Protection of Consumer Rights and Ensuring the Availability of Financial Services, Member of the Board of Directors, The Central Bank of the Russian Federation (Bank of Russia)
Born: 29 September 1974; Voronezh.
Marital status: married.
Education:
1997 — Voronezh State University, Master of Physics.
2000 — Voronezh State University, qualification conferred: economist; major: Finance and Credit.
Candidate of Economic Sciences.
Speaks English
1997–1999 — Adviser, Administration of the Voronezh Region, Voronezh.
1999–2000 — Deputy Chief of Section, Main Department for Reserves, Consumer Market and Services, Administration of the Voronezh Region, Voronezh.
2000–2002 — General Director, the State Small Business Support Fund of the Voronezh Region, Voronezh.
2002–2004 — Director for Training and Regional Development, Acting Director, Director, Microfinance Centre Fund, Moscow.
2004-2014 — Director, Russian Microfinance Centre Fund, Moscow.
2007–2014 — concurrently: President, National Partnership of Microfinance Market Participants (Non-profit Partnership), Moscow.
2014-2016 — Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia, Moscow.
2016–2017 — Head of the Service for Protection of Financial Services Consumers and Minority Shareholders, Bank of Russia, Moscow.
2017 to date — Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia, Moscow.
Member of the Board of Directors, Bank of Russia (appointment effective 10 October 2018).
Marital status: married.
Education:
1997 — Voronezh State University, Master of Physics.
2000 — Voronezh State University, qualification conferred: economist; major: Finance and Credit.
Candidate of Economic Sciences.
Speaks English
1997–1999 — Adviser, Administration of the Voronezh Region, Voronezh.
1999–2000 — Deputy Chief of Section, Main Department for Reserves, Consumer Market and Services, Administration of the Voronezh Region, Voronezh.
2000–2002 — General Director, the State Small Business Support Fund of the Voronezh Region, Voronezh.
2002–2004 — Director for Training and Regional Development, Acting Director, Director, Microfinance Centre Fund, Moscow.
2004-2014 — Director, Russian Microfinance Centre Fund, Moscow.
2007–2014 — concurrently: President, National Partnership of Microfinance Market Participants (Non-profit Partnership), Moscow.
2014-2016 — Head of the Main Office of Microfinance Market and Financial Inclusion Methodology, Bank of Russia, Moscow.
2016–2017 — Head of the Service for Protection of Financial Services Consumers and Minority Shareholders, Bank of Russia, Moscow.
2017 to date — Head of the Service for Consumer Protection and Financial Inclusion, Bank of Russia, Moscow.
Member of the Board of Directors, Bank of Russia (appointment effective 10 October 2018).