26.06.2024
12:15–13:45
Unfair Practices in the Consumer Market
Congress Centre, conference hall E11
The use of unfair practices by businesses in the consumer market is a highly important public and social issue, since they are often based on manipulation, the risk of adverse consequences from accepting the proposed conditions, and the use of various pre-contractual practices that influence the will of consumers, which result in the latter concluding disadvantageous or unnecessary additional contracts. Preventing unfair practices by businesses that adversely affect consumers is a priority focus that society and the state need to concentrate on in order to achieve the goals and objectives of the State Policy Strategy of the Russian Federation for the Protection of Consumer Rights for the period until 2030. What is the best way to protect consumers against unfair practices? Are there enough mechanisms in place to ensure consumer protection is effective? Does anything need to change?
Moderator
Mikhail Orlov
State Secretary – Deputy Head, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Speakers
Nataliya Belova
Executive Secretary, Working Group in the Field of Trade and Consumer Protection under the Subcommittee on Improving the Control (Supervisory) and Licensing Functions of Federal Bodies under the Government Commission for the Administrative Reform of the Executive Branch
Yury Voronin
Chief Financial Commissioner for the Rights of Consumers of Financial Services
Tagir Kalimullin
Vice President, M.Video-Eldorado
Oleg Pavlov
Chairman, Organization for the Protection of Consumer Rights "Public Consumer Initiative"
Natalia Pavlyuchenko
Deputy Head of the Department of Federal State Control (Supervision) in the Field of Consumer Rights Protection, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing
Yana Sklyarova
Deputy Head, Department for Control of Advertising and Unfair Competition, Federal Antimonopoly Service of the Russian Federation (FAS Russia)
Front row participant
Alexey Chirkov
Head of the Regulatory Department of the Consumer Rights Protection and Financial Inclusion Service, The Central Bank of the Russian Federation (Bank of Russia)
Broadcast

Mikhail Orlov
State Secretary – Deputy Head, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing

Nataliya Belova
Executive Secretary, Working Group in the Field of Trade and Consumer Protection under the Subcommittee on Improving the Control (Supervisory) and Licensing Functions of Federal Bodies under the Government Commission for the Administrative Reform of the Executive Branch

Yury Voronin
Chief Financial Commissioner for the Rights of Consumers of Financial Services

Tagir Kalimullin
Vice President, M.Video-Eldorado
Oleg Pavlov
Chairman, Organization for the Protection of Consumer Rights "Public Consumer Initiative"

Natalia Pavlyuchenko
Deputy Head of the Department of Federal State Control (Supervision) in the Field of Consumer Rights Protection, Federal Service for Surveillance on Consumer Rights Protection and Human Wellbeing

Yana Sklyarova
Deputy Head, Department for Control of Advertising and Unfair Competition, Federal Antimonopoly Service of the Russian Federation (FAS Russia)
Вorn in Astrakhan in 1979.
In 2001, graduated from the Faculty of Journalism at Lomonosov Moscow State University with a degree in international journalism, completed postgraduate studies in 2004 at the same faculty and pursued her study in media regulation of in Russia and abroad working at the Moscow Media Law and Policy Institute.
In 2005 received a law degree at the International Law Institute under the Ministry of Justice. From 2003 to 2006 worked as a lawyer in publishing and advertising, and from 2006 to 2007 – staff member at the Moscow Commercial Court.
Serves at the Federal Antimonopoly Service since January 2009, as Deputy Head of the Department of Advertising and Unfair Competition Control of FAS Russia since December 2015 deals with antimonopoly issues of unfair competition and intellectual property and the Department's legislative work in this area.
In 2021 appointed a senior lecturer at the "Federal Antimonopoly Service" Department of the Financial University under the Government of the Russian Federation. She also teaches Competition Law at the Lomonosov Moscow State University Faculty of Law, participated in a number of events organized by the Law Institute at Tomsk State University and other educational and research organizations. She is also the author of several publications on antimonopoly regulations, intellectual property law, and administrative procedures.
In 2001, graduated from the Faculty of Journalism at Lomonosov Moscow State University with a degree in international journalism, completed postgraduate studies in 2004 at the same faculty and pursued her study in media regulation of in Russia and abroad working at the Moscow Media Law and Policy Institute.
In 2005 received a law degree at the International Law Institute under the Ministry of Justice. From 2003 to 2006 worked as a lawyer in publishing and advertising, and from 2006 to 2007 – staff member at the Moscow Commercial Court.
Serves at the Federal Antimonopoly Service since January 2009, as Deputy Head of the Department of Advertising and Unfair Competition Control of FAS Russia since December 2015 deals with antimonopoly issues of unfair competition and intellectual property and the Department's legislative work in this area.
In 2021 appointed a senior lecturer at the "Federal Antimonopoly Service" Department of the Financial University under the Government of the Russian Federation. She also teaches Competition Law at the Lomonosov Moscow State University Faculty of Law, participated in a number of events organized by the Law Institute at Tomsk State University and other educational and research organizations. She is also the author of several publications on antimonopoly regulations, intellectual property law, and administrative procedures.

Alexey Chirkov
Head of the Regulatory Department of the Consumer Rights Protection and Financial Inclusion Service, The Central Bank of the Russian Federation (Bank of Russia)